Background:
In December of 2024, we had 43 responses. Since collecting surveys
in 2017, we have had a total of 411 responses.
This page is a brief summary of the most pertinent results of both
this most recent survey (12/2024) and collective results since
2017.
Results:
1. We do a great job at being very attentive (Q11) and respectful
(Q13) but not at explaining our wait times (Q4).
From the compiled survey responses (2017-2024, not shown), Question
4 was significantly lower than all other questions (p value < 0.001).
We could increase our standard visit to 45min to help with the
wait times as this has been a recurrent complaint over the
years.
(Hover over the graph to see what the questions were)
2. The results from this survey (12/2024) are about the same as our
overall average from compiled results (2017-06/2024).
None of the differences were statistically significant, so the
results we saw this time (12/2024) are in line with how we have been
doing in the past.
(Hover over the graph to see what the questions were)
Summary:
We are doing so well! Patients feel very loved and cared for. The
biggest area for improvement is the wait times. Making our appts longer
will help with this, as we won’t get so backed up when we are running
behind.
However, this will reduce the number of total patients seen. This
result, along with the findings from the previous analysis this year,
further points to the need for more volunteer providers.
Let me know if you have any questions or want me to look at anything
else! -Haleigh
